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Network Operations

Essential Services

Member schools and districts are eligible to receive the following essential network services

Wide Area Network (WAN) district Internet access Local Area Network (LAN) Support
  • Band width management
  • Traffic shaping and analysis
  • Firewall and Filter management
  • Zimbra E-mail exchange service
    download account agreement form
  • Domain name service DNS management
  • Network design consultation
  • Network equipment purchase recommendations
  • Remote troubleshooting for server, equipment and desktop issues
  • Submit a ticket (for LAN Managers)

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In most troubleshooting situations, LAN service support and case resolution may be achieved remotely by joining a zoom meeting with our technicians as they use a Virtual Private Network connection.

Click camera icon to join a Helpkesk Zoom room meeting or click meeting ID link 701-939-9752 .

However, for special consultation projects, some server and network issues, as well as VCT classroom equipment issues, it may be necessary to provide services on site.

Schools are assessed for on-site labor at $65/hour and for business mileage at the current NDE reimbursement rate when on-site LAN service support is necessary or requested (effective date 2011July1). 

Member schools may purchase an annual on-site LAN support package , which reduces labor rates within a tier structure.