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On-Site Technology Support Service Packages

ESU 2 offers annual, tiered on-site service support packages* for the following LAN projects or trouble ticket issues not resolved via remote access or consultation: 

  • Installation of new hardware or network equipment, including wireless devices
  • Wireless configuration and supports
  • Server installation, including testing with desktop
  • Security for computer and network access
  • Backups and disaster recovery testing
  • Computer desktop support, including software installation and virus updates, and repair and recovery
  • Printer support
  • Student information management system support, in consultation with vendors
  • HVAC management system support, iin consultation with vendors
  • Phone access issues

 according to the following rates:

Support Package Tier Hourly Rate for Labor On-Site Service Hours  Package Price
Tier 1 $60 25 $1,500
Tier 2 $55 50 $2,750
Tier 3 $50 100 $5,000
Tier 4 $45 150 $6,750
  • Package prices exclude costs associated with hardware, software, parts, equipment  and/or supplies purchases.
  • Package prices exclude technician mileage at the current NDE rate for business mileage reimbursement.
  • Upon reaching the contacted hours ceiling, school districts with a tier support package may purchase additional hours at the same tier labor rate and are not subject to the per incident per hour rate.*

* ESU 2 Schools/Districts not completing an annual support package agreement are subject to a $65 per incident per hour service charge for on-site local area network support services, as well as technician mileage at the current NDE rate for business mileage reimbursement.